Mediation & conflict resolution (level 1)    ||   Advanced mediation training (level 2)

Endorsement of training workshops

Level 1 training is endorsed by the Australian Association of Social Workers (AASW) and the Australian Psychological Society (APS). Level 1 attracts 24 CPE points through the AASW and 13 Generalist PD points through the APS (Code: 10-11).

Level 2 training is endorsed by the Australian Association of Social Workers (AASW) and the Australian Psychological Society (APS). Level 2 attracts 36 CPE points through the AASW and 36 Generalist PD (level 2) points through the APS (Code: 10-337).

Appellation No. 200 (L1) Level 1: 24 points. Appellation No. 309 (L2) Level 2: 36 points.

APS Endorsed Activity Level 1: 13 Points Level 2: 36 Points

Fighting Fair - Mediation & conflict resolution (level 1)
The course
This interactive and stimulating 2 day course will assist professionals to explore conflict and impart the essential principles and process of mediation. The structured 5-step mediation model and specific conflict resolution skills will be presented and practiced. The course can be utilised in many different areas of conflict e.g. client work, workplace disputes and interpersonal conflict.

Learning outcomes
On completing the 2-day course, participants will be able to:

• Identify factors contributing to possible causes of conflict and barriers to resolution
• Identify the different levels of conflict and approaches to conflict situations
• Identify the conditions under which mediation is an appropriate intervention and how it differs from the counselling process
• Identify where mediation fits as an Alternative Dispute Resolution (ADR) process
• Identify the skills, qualities and attitudes that a mediator requires
• Identify the underlying concepts and principles of the mediation process
• Identify and demonstrate an understanding of the 5-stage mediation model
• Identify the various cultural considerations when mediating with Culturally and Linguistically Diverse (CLD) or Indigenous communities/families
• Identify and demonstrate characteristics of a mindful mediator

Topics covered:

• Conflict characters
• The mediation models (solo & co-mediation)
• Mediator listening skills (‘mirroring’, reflecting, reframing)
• Intake assessments (how to assess whether mediation is appropriate)
• Formal and informal use of mediation (with practice in a supportive environment)

Go to 2010 training dates


Fighting Fair – Advanced mediation training (level 2)
The course
This challenging and interactive course is aimed at those who already have an understanding and practical experience of the mediation process. The course will focus on advanced issues and aims to refine and update workers skills, practices and theoretical perspectives used to mediate in various areas of conflict. It is expected that each participant bring a mediation case study that they found challenging.

Learning outcomes
On completing this 3-day course, participants will be able to:

• Identify practice obstacles and challenges in mediation and how to overcome these
• Identify and demonstrate an understanding of the purpose, techniques and skills required for each stage of the mediation process
• Identify factors that contribute to a successful mediation outcome (including the intake assessment, screening)
• Identify the variations of the mediation process (eg. shuttle mediation, separate sessions, use of interpreters)
• Identify mediation theories and how these can be applied to the process
• Identify in further detail the various cultural considerations when mediating with CLD or indigenous communities/families
• Identify and demonstrate characteristics of a mindful and reflective mediation

Topics covered:

• Power, violence and challenging dynamics
• Techniques for the negotiation stage
• Identifying sub-issues in the Key issue stage
• How to remain impartial and not be drawn into a parties statement
• De-briefing with your co-mediator
• Feedback & client evaluation

Free DVD for attendance at the Level 2 training